Curiously Human™ Launch

Curiously Human™ Launch

LivePerson's brand refresh, Curiously Human, redefines AI-driven customer engagement, emphasizing empathy and deeper connections through a fresh, bright style.

LivePerson's brand refresh, Curiously Human, redefines AI-driven customer engagement, emphasizing empathy and deeper connections through a fresh, bright style.

LivePerson's brand refresh, Curiously Human, redefines AI-driven customer engagement, emphasizing empathy and deeper connections through a fresh, bright style.

Company

LivePerson

Category

Creative Direction

Year

2021-2022

About Curiously Human
About Curiously Human

LivePerson embarked on a transformative rebrand, launching Curiously Human, a groundbreaking approach to Conversational AI that redefines customer experiences. This new identity emphasizes LivePerson’s mission to create empathetic, personalized digital interactions that empower brands to truly connect with their customers, delivering mutual value and deepened engagement.

The rebrand encompassed a complete overhaul of LivePerson’s visual identity, website, and supporting materials, transitioning from a dark, technical aesthetic to a fresh, bright, and approachable style. This shift reflects the revolutionary benefits of their enhanced Conversational AI, signaling a new era of connection and understanding for brands and customers alike.

LivePerson embarked on a transformative rebrand, launching Curiously Human, a groundbreaking approach to Conversational AI that redefines customer experiences. This new identity emphasizes LivePerson’s mission to create empathetic, personalized digital interactions that empower brands to truly connect with their customers, delivering mutual value and deepened engagement.

The rebrand encompassed a complete overhaul of LivePerson’s visual identity, website, and supporting materials, transitioning from a dark, technical aesthetic to a fresh, bright, and approachable style. This shift reflects the revolutionary benefits of their enhanced Conversational AI, signaling a new era of connection and understanding for brands and customers alike.

About Curiously Human

LivePerson embarked on a transformative rebrand, launching Curiously Human, a groundbreaking approach to Conversational AI that redefines customer experiences. This new identity emphasizes LivePerson’s mission to create empathetic, personalized digital interactions that empower brands to truly connect with their customers, delivering mutual value and deepened engagement.

The rebrand encompassed a complete overhaul of LivePerson’s visual identity, website, and supporting materials, transitioning from a dark, technical aesthetic to a fresh, bright, and approachable style. This shift reflects the revolutionary benefits of their enhanced Conversational AI, signaling a new era of connection and understanding for brands and customers alike.

Challenge
Challenge

Spearheading this extensive brand refresh required aligning efforts across internal teams, a branding agency, and a web agency. This involved refining the branding agency’s work to ensure it resonated with LivePerson’s objectives, while also collaborating closely with the web agency to bring the new identity seamlessly into digital channels. The project demanded coordination of multiple workstreams and adherence to tight timelines to achieve an impactful launch.

Spearheading this extensive brand refresh required aligning efforts across internal teams, a branding agency, and a web agency. This involved refining the branding agency’s work to ensure it resonated with LivePerson’s objectives, while also collaborating closely with the web agency to bring the new identity seamlessly into digital channels. The project demanded coordination of multiple workstreams and adherence to tight timelines to achieve an impactful launch.

Challenge

Spearheading this extensive brand refresh required aligning efforts across internal teams, a branding agency, and a web agency. This involved refining the branding agency’s work to ensure it resonated with LivePerson’s objectives, while also collaborating closely with the web agency to bring the new identity seamlessly into digital channels. The project demanded coordination of multiple workstreams and adherence to tight timelines to achieve an impactful launch.

Role
Role
  • Directed a cross-functional, multi-disciplinary team to produce a fully redesigned website.

  • Collaborated with agencies to develop an extensive Figma UI kit, setting the standard for all brand applications.

  • Established unified brand guidelines for presentations, social media content, icons, templates, and swag.

  • Delivered results under tight deadlines, overseeing consistent application of the new identity across the company.

  • Directed a cross-functional, multi-disciplinary team to produce a fully redesigned website.

  • Collaborated with agencies to develop an extensive Figma UI kit, setting the standard for all brand applications.

  • Established unified brand guidelines for presentations, social media content, icons, templates, and swag.

  • Delivered results under tight deadlines, overseeing consistent application of the new identity across the company.

Role
  • Directed a cross-functional, multi-disciplinary team to produce a fully redesigned website.

  • Collaborated with agencies to develop an extensive Figma UI kit, setting the standard for all brand applications.

  • Established unified brand guidelines for presentations, social media content, icons, templates, and swag.

  • Delivered results under tight deadlines, overseeing consistent application of the new identity across the company.

Results
Results

Launching on the momentum built during the COVID-19 era, this rebrand distinguished LivePerson as the leader in Conversational AI, resonating deeply with customers, prospects, and employees. The Curiously Human™ approach redefined the digital customer experience, marking LivePerson’s pivotal shift towards empathy-driven, human-centric engagement in the AI space.

Launching on the momentum built during the COVID-19 era, this rebrand distinguished LivePerson as the leader in Conversational AI, resonating deeply with customers, prospects, and employees. The Curiously Human™ approach redefined the digital customer experience, marking LivePerson’s pivotal shift towards empathy-driven, human-centric engagement in the AI space.

Results

Launching on the momentum built during the COVID-19 era, this rebrand distinguished LivePerson as the leader in Conversational AI, resonating deeply with customers, prospects, and employees. The Curiously Human™ approach redefined the digital customer experience, marking LivePerson’s pivotal shift towards empathy-driven, human-centric engagement in the AI space.

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©2025 JOSEPH VINCI

©2025 JOSEPH VINCI

©2025 JOSEPH VINCI

©2025 JOSEPH VINCI